July 20, 2010 at 10:22 pm
VWs as the article points out are not that expensive to fix and they are solid. I owned 12 here in the US: GTIs, PASSATs, RABBIT TDI, gas RABBITs, CABRIOLETs. Loved to drive every one of them and never found repairs to be more costly than any other cars we've owned (Honda, Chrysler). There are often other sources for parts than dealers as VW has a huge quality aftermarket following. There is a reason Europeans love them: design, speed, low cost of ownership. Cobalts and Corollas are not even in the same ballpark as a Jetta when it comes to quality. I would compare Jetta repairs against other German marques (Porsche, BMW, Mercedes) and then you will know the real value of a VW.
July 20, 2010 at 2:03 pmI've driven many American and Japanese cars and all have been very reliable, but NONE have driven like the Audi. I can understand why europeans drive VW's and Audi's in large numbers, as they are great performers when reliable.
VW and Audi should learn from Lexus (Toyota) that when a problem arises, give outstanding customer service. That might be the difference between a repeat customer or someone that will look elsewhere. Afterall, Lexus makes a realible but boring driving car/SUV but folks rave about their customer service.